The STAR Method Explained

STAR stands for:

• Situation: Set the context
• Task: Explain what needed to be done
• Action: Describe what YOU specifically did
• Result: Share the outcome and impact

Example: Question: "Tell me about a time you improved a process."

STAR Answer:

• S: "At my previous company, our customer support team was taking 48 hours to respond to tickets."
• T: "I was tasked with reducing response time to under 24 hours."
• A: "I analyzed ticket patterns, implemented an auto-categorization system, and created response templates for common issues."
• R: "Response time dropped to 18 hours, customer satisfaction increased by 23%, and we saved 15 hours per week."

How to Research a Company & Role

1. Company Website: Read About Us, Mission, Recent News
2. LinkedIn: Check company page, recent posts, employee profiles
3. Glassdoor: Review culture, interview experiences, salary ranges
4. Google News: Search "[Company Name] + last 3 months"
5. Industry Reports: Understand market position and competitors
6. Product/Service: Use it if possible, read reviews

What to Wear